Refund & Return Policy

Refund & Return Policy

OVERVIEW

At lordjesus.store, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

This policy outlines the conditions under which returns, refunds, and replacements are accepted.

SECTION 1 - RETURN ELIGIBILITY

You may request a return or replacement if:

  • The item is defective, damaged, or broken upon arrival
  • You received the wrong item
  • The item is significantly different from the description

To be eligible:

  • You must contact us within 7 days of receiving your order
  • The item must be unused and in original condition (if applicable)
  • Proof of issue is required (photos or videos)

SECTION 2 - NON-RETURNABLE ITEMS

We do NOT accept returns or refunds for:

  • Items damaged due to misuse or improper handling
  • Incorrect shipping address provided by the customer
  • Normal shipping delays outside our control
  • Minor differences in color or size due to screen/display settings

SECTION 3 - REFUND POLICY

Once your request is approved:

  • A full refund will be issued for defective or incorrect items
  • A partial refund may be issued depending on the situation
  • Refunds will be processed to your original payment method

Processing time:

  • Refund approval: 1–3 business days
  • Refund completion: 5–10 business days (depending on your bank)

SECTION 4 - REPLACEMENTS

We may offer a free replacement instead of a refund if:

  • The item is damaged or defective
  • The wrong product was shipped

You do not need to return the item in most cases.

SECTION 5 - RETURN PROCESS

To request a return or refund:

  1. Email us at support@lordjesus.store
  2. Include:
    • Order number
    • Description of the issue
    • Photo/video proof
  3. Our support team will review and respond within 24–48 hours

SECTION 6 - LATE OR MISSING REFUNDS

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank

If you’ve done all of this and still have not received your refund, contact us at:

📧 support@lordjesus.store

SECTION 7 - ORDER CANCELLATION

Orders can be canceled within 12 hours of purchase.

After this time, the order may already be processed or shipped and cannot be canceled.

SECTION 8 - SHIPPING ISSUES

We are not responsible for:

  • Delays caused by customs, carriers, or external factors
  • Lost or stolen packages marked as delivered

However, we will always try our best to assist you in resolving the issue.

SECTION 9 - CHANGES TO THIS POLICY

We reserve the right to update or modify this policy at any time.

Changes take effect immediately upon posting on the website.

CONTACT INFORMATION

For any questions regarding refunds or returns, please contact:

📧 support@lordjesus.store